Never Let a Good Enquiry Go Unanswered.
Front of House™ is an AI-powered front-of-house system that answers calls and enquiries, understands what customers need, captures their details and moves opportunities towards the right next step — even when your team is busy or unavailable.
Incoming call
Front of House™ is answering
- 1Front of House™ answers
- 2Understands the enquiry
- 3Captures key details
- 4Answers common questions
- 5Books or routes the next step
- 6Business team receives the information
A Missed Call Can Be a Missed Customer.
When a potential customer calls and no one is available to answer, the enquiry doesn't wait. They often move on to the next business that picks up.
- 1Incoming call
- 2No answer
- 3Customer tries another business
- 4Opportunity lost
What Does Front of House™ Actually Sound Like?
Every Front of House™ experience is configured around the business. Here is an example of how a typical enquiry could be handled.
Incoming call
Front of House™ is handling the enquiry
Illustrative example only. Actual conversations are configured around each business.
- Enquiry type
- New customer enquiry
- Reason
- Service consultation
- Customer details
- Captured
- Next step
- Consultation / appropriate follow-up
How Front of House™ Works
Every enquiry moves through a clear, connected journey.
Customer calls
Front of House™ answers
Understands the enquiry
Captures key details
Answers relevant questions
Books or routes the next step
Business receives the information
- Step 1
Customer calls
- Step 2
Front of House™ answers
- Step 3
Understands the enquiry
- Step 4
Captures key details
- Step 5
Answers relevant questions
- Step 6
Books or routes the next step
- Step 7
Business receives the information
What Front of House™ Can Handle
Practical, business-ready capabilities — configured around how your business actually operates, not bolted on as a generic chatbot.
Incoming calls
Calls are answered immediately, so no enquiry goes unheard — during busy periods, breaks or out of hours.
Frequently asked questions
Common questions are handled using your business's own information and terminology.
Lead & enquiry capture
Relevant customer details are recorded and passed to your team with full context.
Appointment booking
Next steps and bookings can be arranged where configured, around your diary rules.
Routing & escalation
Complex, urgent or sensitive matters are directed to the right person immediately.
Connected into the wider journey
Captured enquiries feed into follow-up, reminders and the broader customer journey automatically.
Configured around your services, opening hours, appointment types and business terminology
Your Team Can't Answer Every Call.
Front of House™ Covers the Gaps.
Automation works best when it supports people — not when it replaces them.
Your team
- Handles complex, sensitive or relationship-led conversations
- Receives captured details before any follow-up call
Front of House™
- Answers immediately, every time a call comes in
- Covers busy periods, breaks and out-of-hours enquiries
Adapts to Your Industry
Different industries have different customer journeys. Front of House™ is configured around the way enquiries actually reach your business.
The Call Is Only the Beginning.
The enquiry feeds into the wider customer journey — from booking and reminders to follow-up and re-engagement.
- Call
- Captured enquiry
- Customer record
- Booking or next step
- Confirmation
- Reminders
- Follow-up
- Review / reactivation
Common Questions
Straightforward answers to the questions businesses ask most about Front of House™.
No. Front of House™ is designed to support your existing team, not replace them. It handles the calls and enquiries your team can't get to — during busy periods, breaks or out of hours — so your people can focus on the conversations that genuinely need a human touch.
See What Front of House™ Could Do for Your Business.
Book a free business review to talk through how Front of House™ could work for your business — or get in touch with any questions.