Never Let a Patient Enquiry Go Unanswered.
Front of House™ helps your clinic respond to patient calls and enquiries when your team is busy, unavailable or out of hours — capturing what patients need and guiding them towards the right next step.
Built around your clinic. Designed to support your team.
Patient enquiry
Front of House™ is responding
- Front of House™ answers
- 2Understands the patient enquiry
- 3Captures key details
- 4Answers common questions
- 5Books or routes the next step
- 6Clinic team receives the information
Your Team Can’t Answer Every Patient Call.
Patients call while your team is treating patients, speaking to someone at reception, on a break or after the clinic has closed.
During treatments
Your team can stay focused on the patient in front of them.
Busy reception
Incoming enquiries can still be answered when the phone is already ringing.
Lunch & breaks
Calls don't have to become missed opportunities simply because nobody is available.
Out of hours
Patients can still make an enquiry when the clinic is closed.
See Front of House™ in Action
Watch how Front of House™ handles a real patient enquiry — from the first hello to capturing the right details and guiding the patient towards the next step.
What Happens After a Patient Calls
Front of House™ doesn’t just answer — it moves the enquiry forward so your team receives the right information with context.
Enquiry progression
1. Call answered
The patient receives an immediate response.
2. Enquiry understood
Front of House™ identifies what the patient needs.
3. Details captured
Relevant contact and enquiry information is collected.
4. Next step handled
The patient is guided towards the appropriate booking or next action.
5. Clinic updated
The relevant information is passed back to the clinic team.
What Front of House™ Can Handle for Your Clinic
From the first phone call to the next step, Front of House™ can handle routine patient enquiries around the way your clinic actually operates.
Patient calls
Answers incoming calls immediately when the team cannot get to the phone.
Common questions
Handles routine questions using information configured specifically around your clinic.
Appointment enquiries
Helps patients with appointment requests, checks the appropriate next step and can guide them through the booking process based on how your clinic operates.
Patient details
Captures the information your team needs so they can follow up with context rather than starting again.
Enquiry routing
Routes enquiries towards the appropriate person or next step based on how your clinic operates.
Follow-up
Supports confirmations, reminders and follow-up journeys where they are configured as part of the clinic's system.
Less Pressure on Reception.
More Enquiries Looked After.
Front of House™ gives your clinic an additional layer of support when your team can’t get to the phone — helping you respond consistently without asking reception to do even more.
A more consistent patient experience
Patients receive a professional response based around the information, services and processes configured for your clinic.
Less pressure on reception
Routine enquiries can be handled without every call immediately competing for your team's attention.
More time for the people in front of you
Your team can stay focused on patients and important clinic tasks while Front of House™ supports incoming enquiries.
Front of House™ doesn’t replace your team.
It helps your team be available where they matter most.
Your Clinic Doesn’t Have to Change to Fit the Technology.
Front of House™ is configured around the way your clinic already operates — from the services you provide and the hours you open to how you handle enquiries and appointments.
Your services
The treatments and services your clinic provides.
Appointment types
How different appointment enquiries should be handled.
Opening hours
When your team is available and what should happen outside those hours.
Patient enquiries
The routine questions and information your clinic regularly receives.
Your preferred next steps
How enquiries should be booked, routed or passed back to your team.
Your services
The treatments and services your clinic provides.
Appointment types
How different appointment enquiries should be handled.
Opening hours
When your team is available and what should happen outside those hours.
Patient enquiries
The routine questions and information your clinic regularly receives.
Your preferred next steps
How enquiries should be booked, routed or passed back to your team.
Technology should fit around your clinic — not the other way around.
Start With One Problem. Connect More When It Makes Sense.
A healthcare practice does not need every Madgietech solution at once. Start with the area that creates the biggest practical improvement.
See How Front of House™ Could Work in Your Clinic.
Experience the Healthcare demo, or book a free review to discuss how Front of House™ could fit around your clinic, team and existing processes.